Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
I'm a landlord or managing agent and a tenant is moving
Required fields are marked with an asterisk*
{"xsrfToken":"e4d192773568a8695976747fcb0f687950dd8f4e_lout","branding":{"id":"1","key":"we","name":"Welcome Energy Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a67fba81-aec0-4c5f-9242-208a133768ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2N2ZiYTgxLWFlYzAtNGM1Zi05MjQyLTIwOGExMzM3NjhhYiI6WyJyZWFkIl19LCJleHAiOjE3Nzk5MDg5MjYsIm5iZiI6MTc3OTkwODMyNn0.Gp_VpGNjrp6bsTkBcysBugwZiqwGBa4fHRiCNCv_RQI&client=783b0f6f-756c-450d-ac51-4cb8fbd705ed&mode=fit","logoId":"a67fba81-aec0-4c5f-9242-208a133768ab","isLogoAvailable":true,"helpCenterTitle":"\uDB40\uDC20","sharedPortalName":"Welcome Energy: Help & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"\uDB40\uDC20","sharedPortalName":"Welcome Energy: Help & Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e1f72","helpCenterTitleColor":"#f2ff00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c9eb2d0-20ec-4b52-9c25-910189fe72ce/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjOWViMmQwLTIwZWMtNGI1Mi05YzI1LTkxMDE4OWZlNzJjZSI6WyJyZWFkIl19LCJleHAiOjE3Nzk5MDg5MjYsIm5iZiI6MTc3OTkwODMyNn0.W9n705qbfklmT00T-es1FMQvwM6G7H8yIYq-Hx_tNYU&client=783b0f6f-756c-450d-ac51-4cb8fbd705ed&height=300&mode=fit","bannerMediaApiFileId":"2c9eb2d0-20ec-4b52-9c25-910189fe72ce","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"we","projectId":10000,"serviceDeskId":1,"name":"Welcome Energy Support","description":"<p><b>Welcome Energy - Help & Support</b></p>\n<p>\uD83D\uDC47 Connect with us easily online! It's the fastest and most convenient way to get in touch, just select an option below.</p>\n<p>☎️ Prefer chatting with a team member? Call 0203 744 9518.</p>\n<p>\uD83D\uDCB3 To make online payments, head over to our website: <a href=\"https://welcomeenergy.co.uk/payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://welcomeenergy.co.uk/payments</a> or use our automated phone payment service on 0203 744 9518 & select option 1.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Complaints","descriptionHtml":"","callToAction":"Complaints","introHtml":"<p>To open a new complaint please complete this online form.</p>","icon":10569,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[5],"key":""},{"id":"23","name":"Final Bill Request","descriptionHtml":"","callToAction":"Final Bill Request","introHtml":"<p>Submit final meter readings to generate a final bill</p>","icon":10567,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[4],"key":""},{"id":"4","name":"I am a Resident","descriptionHtml":"","callToAction":"I am a Resident","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10570,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[5],"key":""},{"id":"26","name":"I'm a landlord or managing agent and a tenant is moving","descriptionHtml":"","callToAction":"I'm a landlord or managing agent and a tenant is moving","introHtml":"<p>If you have a tenant that is moving into or out of a property please complete this form.</p>","icon":10574,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[1],"key":""},{"id":"24","name":"I'm a Managing Agent, Property Manager, or Housing Association","descriptionHtml":"","callToAction":"I'm a Managing Agent, Property Manager, or Housing Association","introHtml":"<p>If you manage a property and have a general query please select this option.</p>","icon":10571,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[5],"key":""},{"id":"18","name":"I'm a tenant and I'm moving","descriptionHtml":"","callToAction":"I'm a tenant and I'm moving","introHtml":"<p>For tenants who are moving into or out of a property please complete this form.</p>","icon":10560,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[1],"key":""},{"id":"19","name":"I've Purchased a Property","descriptionHtml":"","callToAction":"I've Purchased a Property","introHtml":"<p>If you have purchased a property, please complete this form.</p>","icon":10563,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"17","name":"I've Sold a Property","descriptionHtml":"","callToAction":"I've Sold a Property","introHtml":"<p>Produce your final bill and help you settle your account.</p>","icon":10566,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"20","name":"Meter Reading Submissions\t","descriptionHtml":"","callToAction":"Meter Reading Submissions\t","introHtml":"<p>Submit your meter readings online, you can also request a new bill to be generated using these readings.</p>","icon":10568,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[4],"key":""},{"id":"21","name":"Request a Refund","descriptionHtml":"","callToAction":"Request a Refund","introHtml":"<p>Need to request a refund? Let us know here.</p>","icon":10573,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[4],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"27","name":"Overdue Payment Reminder","descriptionHtml":"","callToAction":"Overdue Payment Reminder","introHtml":"","icon":10484,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"25","name":"Site Visit","descriptionHtml":"","callToAction":"Site Visit","introHtml":"","icon":10532,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Moving & Property Changes"},{"id":4,"name":"Billing & Meter Readings"},{"id":5,"name":"Contact Welcome Energy"}],"orderMapping":{"4":[23,20,21],"5":[4,24,22],"1":[18,26,19,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTM2NTkyMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk5MDk1MjYsIm5iZiI6MTc3OTkwODMyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dMhtIsMe094gMT3GI8cAOQksJk6Z2IljUbjtjjjoQ_E","targetCollection":"upload-user-collection-536592300","endpointUrl":"https://api.media.atlassian.com","clientId":"783b0f6f-756c-450d-ac51-4cb8fbd705ed","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"I'm a landlord or managing agent and a tenant is moving","descriptionHtml":"","callToAction":"I'm a landlord or managing agent and a tenant is moving","intro":"<p>If you have a tenant that is moving into or out of a property please complete this form.</p>","instructions":"","icon":10574,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your Reference / Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/26","calendarParams":{"firstDay":0,"date":"2026-05-27T19:58:46+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTM2NTkyMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk5MDk1MjYsIm5iZiI6MTc3OTkwODMyNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dMhtIsMe094gMT3GI8cAOQksJk6Z2IljUbjtjjjoQ_E","targetCollection":"upload-user-collection-536592300","endpointUrl":"https://api.media.atlassian.com","clientId":"783b0f6f-756c-450d-ac51-4cb8fbd705ed","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":13,"updated":"2024-09-05T09:20:58.764936205Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Tenancy Management Form - Landlord/Management Agent","submit":{"lock":true,"pdf":true},"language":"en-GB","templateFormUuid":"7db26875-6e4b-4244-9954-6e97cacf765a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"8c6300b3-d9b0-4b53-afe4-ac9c1640de72"},"content":[{"type":"text","text":"Do you have a tenant moving into your property or already have one moved in? As a landlord or managing agent please complete this form to enable Welcome Energy to bill directly to your tenants for any utilities we issue for your property."}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"00bda9d8-aac9-4261-adc8-d247c26708f7"},"content":[{"type":"text","text":"Please be aware that as the Leaseholder of the property you will remain responsible and liable for all utility charges, even when the property is tenanted to a third party."}]},{"type":"paragraph","attrs":{"localId":"bb6e4660-2547-46f9-967c-7123e9548ff9"},"content":[{"type":"text","text":"If you are employing a Lettings or Management company to manage your property, Welcome Energy will need your written permission to liaise with them before we can disclose any details of your account to anyone other than yourself."}]},{"type":"paragraph","attrs":{"localId":"2f44100e-a36f-4ee2-a47a-44e67d7339bb"},"content":[{"type":"text","text":"You will need to inform Welcome Energy when a tenant is leaving a property in order that we can produce a final statement. We would strongly advise that you contact Welcome Energy before returning any tenants deposit to confirm the account has been settled."},{"type":"hardBreak"},{"type":"text","text":"Any unsettled accounts will be passed back to the Leaseholder should payment no be received in a timely fashion."}]},{"type":"paragraph","attrs":{"localId":"4899e0d9-04db-4e7a-9e1f-06534c61b8bd"},"content":[{"type":"text","text":"Welcome Energy does not charge for this service however we do reserve the right to refuse to offer this service at any time."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"0641b1ff-dc5b-4756-852c-b69f6c013db9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"04a01b00-fc1b-4c43-ab68-0f5caf973f19"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"19d33855-e422-4301-8183-dffcd4859993"},"content":[{"type":"text","text":"Property Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"144e6e78-fe44-48e0-a1ee-2587a284fc9d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"e94224dd-e163-48a2-9104-d5a25bbf7b43"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"f981dfd5-46cb-40df-a71e-4bf561cb9c71"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"da091749-0f3e-43a0-aae0-f2139358eef2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"ce4dae69-1cc5-4e19-91ba-c476cf3ebbf5"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"a5b8fec6-812b-43f7-a3a5-3eaa61be6c64"},"content":[{"type":"text","text":"Leaseholder Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"7bbd8849-621d-4436-8a99-7b2bf0a09b6a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"9b1588ec-3394-4128-89c6-d799a325b32d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"0b7a1f1c-7807-4c1b-b20b-2277ade93346"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"52261136-ebd7-48c8-9539-76e8a0db3be1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"d4b4b6a4-e868-4e40-b93c-a86c71bd6c4a"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"5e3ffeb9-ab86-4681-9757-aaad468d7fc8"},"content":[{"type":"text","text":"Tenant Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"69e39784-8064-4ee5-8aaf-4c85452d0cf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"a3c2a2f6-919d-434b-a5e9-2b5b2d6e9c22"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"72d0487b-4815-4795-b9db-95eccc3765a7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"bb183f8e-e4a4-494d-9a51-7d6f78534c92"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"e91abba2-6c8e-4ae6-9e28-b31b696d2ef6"},"content":[{"type":"text","text":"Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"5984d890-ed3f-4a84-b95a-7b6aa29de00f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"cbe1198c-e9e8-412e-895b-60f6f94a3303"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":117},"layout":"default","localId":"ce23fad1-8bdf-42e0-b545-d8ba84d872f3"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"5de7bdce-581d-4bf2-8282-2d3d19a28802"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"f98a017c-c103-40a4-8345-57d0278e3551"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"fc06891e-9069-41ab-b660-5b5150ca4c71"},"content":[{"type":"text","text":"[2] Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":97},"layout":"default","localId":"8829904d-68e5-48de-bea3-337cdcdfbcd4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"6235ffd3-65c0-4fc4-9739-8557aafe1d80"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"3f34da31-e1b6-4544-8bdd-4f2c6f1e9271"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"50eac114-3f18-4d62-a0f3-aa66c6b50d64"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"17767380-44be-4a1e-8284-6a0b0a2841b1"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"efe4f69e-82d9-4831-8048-c4cc1fca1867"},"content":[{"type":"text","text":"[3] Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"38d5f710-ff15-4dc9-afad-3321154ed5e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"3fbd2dbf-9522-47d3-8618-2877ab82073d"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"8bf44016-5b70-4cd7-a60d-8047e02df2bd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"83b3ac97-9a91-4af5-82f0-638cb26611cd"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"6ca521b7-b20e-4a97-908f-f587cb529854"},"content":[{"type":"text","text":"Lettings or Management Agency","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":108},"layout":"default","localId":"1fa99f6d-ddc8-4183-afba-8376458dae42"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"6077b7c0-210f-4540-a937-9c710f32d7a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":113},"layout":"default","localId":"b0cc1a75-5211-49ed-8c6d-2c653c9d0129"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":110},"layout":"default","localId":"4f7df2d7-8df3-4493-9a15-f560e3b55205"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"4c6aefde-e6d9-473f-ab56-ec74baedee3a"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"3e26a115-65cb-48ef-a3d8-f33037a2b210"},"content":[{"type":"text","text":"Multiple Tenancy Changes","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ab8ab080-39a3-4539-83c7-0ef8a9258554"},"content":[{"type":"text","text":"You can make multiple tenancy changes across multiple different properties within one request. Please download our ‘"},{"type":"text","text":"Multiple Tenancy Changes","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/multiple-tenancy-changes/"}}]},{"type":"text","text":"’ template and use the below upload box to attach the populated file to your request. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"b373945c-a708-4dc7-b8f4-3a8b533f21d8"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"2e7f0b6f-5f92-48f6-a908-45d9e9fb62d9"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"8ad381e8-e7c7-48a4-bf54-3e7d8d578679"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"9a3da41d-0092-4bb6-8a84-e2dbb3f9398a"},"content":[{"type":"text","text":"I hereby certify that the information that I have supplied is accurate and that I have read and accept the "},{"type":"text","text":"terms and conditions","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/terms-and-conditions/"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{"120":{"i":{"co":{"cIds":{"119":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"66":{"i":{"co":{"cIds":{"118":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"124":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"123":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"107":{"i":{"co":{"cIds":{"47":["5","1","2","3","4","6"]}}},"o":{"sIds":["8"]},"t":"sh"},"72":{"i":{"co":{"cIds":{"71":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"122":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"115":{"i":{"co":{"cIds":{"114":["1"]}}},"o":{"sIds":["10"]},"t":"sh"},"92":{"i":{"co":{"cIds":{"47":["1","2","3","4","6"]}}},"o":{"sIds":["5"]},"t":"sh"},"125":{"i":{"co":{"cIds":{"121":["2"]}}},"o":{"sIds":["9"]},"t":"sh"}},"sections":{"8":{"name":"Agency","conditions":["107","120","124"]},"4":{"name":"Meter 1","conditions":["120","124"]},"9":{"name":"Multiple changes","conditions":["125"]},"5":{"name":"Meter 1 Details","conditions":["92","120","124"]},"10":{"name":"Additional information question","conditions":["115","125"]},"2":{"name":"Leaseholder Details","conditions":["123"]},"7":{"name":"Meter 3","conditions":["72","66","92","120","124"]},"3":{"name":"Tenant Details","conditions":["124"]},"6":{"name":"Meter 2","conditions":["66","92","120","124"]},"1":{"name":"Property details","conditions":["122"]}},"questions":{"89":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"99":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"87":{"type":"no","label":"UK Telephone Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"109":{"type":"ts","label":"Contact Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"86":{"type":"ts","label":"Correspondence Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"118":{"type":"cd","label":"Add another meter?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"105":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"85":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"119":{"type":"cd","label":"Meter Information","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes - I have meter serial number(s) & meter reading(s)","other":false},{"id":"2","label":"No - I do not have meter serial number(s) & meter reading(s)","other":false}],"questionKey":""},"98":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"93":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"113":{"type":"te","label":"Email Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"34":{"type":"da","label":"Tenancy Start Date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"84":{"type":"ts","label":"Second line of address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"78":{"type":"rt","label":"Additional Information","description":"Please provide us with any additional information you may feel necessary","validation":{"rq":false},"choices":[],"questionKey":""},"121":{"type":"cd","label":"Tenancy changes","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"One change","other":false},{"id":"2","label":"Multiple changes","other":false}],"questionKey":""},"88":{"type":"no","label":"Mobile","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"110":{"type":"tl","label":"Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"104":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"90":{"type":"ts","label":"Customer Reference number","description":"","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"33":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"117":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"94":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"83":{"type":"ts","label":"Postcode","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"da","label":"Tenancy expected end date if known","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"79":{"type":"ts","label":"Leaseholders Account Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"103":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"5","label":"Heat & Hot Water","other":false}],"questionKey":""},"71":{"type":"cd","label":"Add another meter?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"108":{"type":"ts","label":"Company Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"80":{"type":"ts","label":"First line of address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"106":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"82":{"type":"ts","label":"Town/City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"126":{"type":"at","label":"Please attach the 'multiple tenancy changes' file","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"47":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"5","label":"I do not have any meter serial number(s) or meter reading(s)","other":false},{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"6","label":"Heat & Hot Water","other":false}],"questionKey":""},"111":{"type":"no","label":"Telephone Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"102":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"97":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"5","label":"Heat & Hot Water","other":false}],"questionKey":""},"114":{"type":"cd","label":"Would you like to provide any additional information?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"7db26875-6e4b-4244-9954-6e97cacf765a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":13,"updated":"2024-09-05T09:20:58.764936205Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Tenancy Management Form - Landlord/Management Agent","submit":{"lock":true,"pdf":true},"language":"en-GB","templateFormUuid":"7db26875-6e4b-4244-9954-6e97cacf765a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"8c6300b3-d9b0-4b53-afe4-ac9c1640de72"},"content":[{"type":"text","text":"Do you have a tenant moving into your property or already have one moved in? As a landlord or managing agent please complete this form to enable Welcome Energy to bill directly to your tenants for any utilities we issue for your property."}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"00bda9d8-aac9-4261-adc8-d247c26708f7"},"content":[{"type":"text","text":"Please be aware that as the Leaseholder of the property you will remain responsible and liable for all utility charges, even when the property is tenanted to a third party."}]},{"type":"paragraph","attrs":{"localId":"bb6e4660-2547-46f9-967c-7123e9548ff9"},"content":[{"type":"text","text":"If you are employing a Lettings or Management company to manage your property, Welcome Energy will need your written permission to liaise with them before we can disclose any details of your account to anyone other than yourself."}]},{"type":"paragraph","attrs":{"localId":"2f44100e-a36f-4ee2-a47a-44e67d7339bb"},"content":[{"type":"text","text":"You will need to inform Welcome Energy when a tenant is leaving a property in order that we can produce a final statement. We would strongly advise that you contact Welcome Energy before returning any tenants deposit to confirm the account has been settled."},{"type":"hardBreak"},{"type":"text","text":"Any unsettled accounts will be passed back to the Leaseholder should payment no be received in a timely fashion."}]},{"type":"paragraph","attrs":{"localId":"4899e0d9-04db-4e7a-9e1f-06534c61b8bd"},"content":[{"type":"text","text":"Welcome Energy does not charge for this service however we do reserve the right to refuse to offer this service at any time."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"0641b1ff-dc5b-4756-852c-b69f6c013db9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"04a01b00-fc1b-4c43-ab68-0f5caf973f19"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"19d33855-e422-4301-8183-dffcd4859993"},"content":[{"type":"text","text":"Property Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"144e6e78-fe44-48e0-a1ee-2587a284fc9d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"e94224dd-e163-48a2-9104-d5a25bbf7b43"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"f981dfd5-46cb-40df-a71e-4bf561cb9c71"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"da091749-0f3e-43a0-aae0-f2139358eef2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"ce4dae69-1cc5-4e19-91ba-c476cf3ebbf5"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"a5b8fec6-812b-43f7-a3a5-3eaa61be6c64"},"content":[{"type":"text","text":"Leaseholder Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"7bbd8849-621d-4436-8a99-7b2bf0a09b6a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"9b1588ec-3394-4128-89c6-d799a325b32d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"0b7a1f1c-7807-4c1b-b20b-2277ade93346"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"52261136-ebd7-48c8-9539-76e8a0db3be1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":88},"layout":"default","localId":"d4b4b6a4-e868-4e40-b93c-a86c71bd6c4a"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"5e3ffeb9-ab86-4681-9757-aaad468d7fc8"},"content":[{"type":"text","text":"Tenant Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"69e39784-8064-4ee5-8aaf-4c85452d0cf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"a3c2a2f6-919d-434b-a5e9-2b5b2d6e9c22"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"72d0487b-4815-4795-b9db-95eccc3765a7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"bb183f8e-e4a4-494d-9a51-7d6f78534c92"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"e91abba2-6c8e-4ae6-9e28-b31b696d2ef6"},"content":[{"type":"text","text":"Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"5984d890-ed3f-4a84-b95a-7b6aa29de00f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"cbe1198c-e9e8-412e-895b-60f6f94a3303"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":117},"layout":"default","localId":"ce23fad1-8bdf-42e0-b545-d8ba84d872f3"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"5de7bdce-581d-4bf2-8282-2d3d19a28802"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"f98a017c-c103-40a4-8345-57d0278e3551"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"fc06891e-9069-41ab-b660-5b5150ca4c71"},"content":[{"type":"text","text":"[2] Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":97},"layout":"default","localId":"8829904d-68e5-48de-bea3-337cdcdfbcd4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"6235ffd3-65c0-4fc4-9739-8557aafe1d80"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"3f34da31-e1b6-4544-8bdd-4f2c6f1e9271"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"50eac114-3f18-4d62-a0f3-aa66c6b50d64"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"17767380-44be-4a1e-8284-6a0b0a2841b1"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"efe4f69e-82d9-4831-8048-c4cc1fca1867"},"content":[{"type":"text","text":"[3] Meter Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"38d5f710-ff15-4dc9-afad-3321154ed5e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"3fbd2dbf-9522-47d3-8618-2877ab82073d"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"8bf44016-5b70-4cd7-a60d-8047e02df2bd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"83b3ac97-9a91-4af5-82f0-638cb26611cd"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"6ca521b7-b20e-4a97-908f-f587cb529854"},"content":[{"type":"text","text":"Lettings or Management Agency","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":108},"layout":"default","localId":"1fa99f6d-ddc8-4183-afba-8376458dae42"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"6077b7c0-210f-4540-a937-9c710f32d7a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":113},"layout":"default","localId":"b0cc1a75-5211-49ed-8c6d-2c653c9d0129"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":110},"layout":"default","localId":"4f7df2d7-8df3-4493-9a15-f560e3b55205"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":111},"layout":"default","localId":"4c6aefde-e6d9-473f-ab56-ec74baedee3a"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"3e26a115-65cb-48ef-a3d8-f33037a2b210"},"content":[{"type":"text","text":"Multiple Tenancy Changes","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ab8ab080-39a3-4539-83c7-0ef8a9258554"},"content":[{"type":"text","text":"You can make multiple tenancy changes across multiple different properties within one request. Please download our ‘"},{"type":"text","text":"Multiple Tenancy Changes","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/multiple-tenancy-changes/"}}]},{"type":"text","text":"’ template and use the below upload box to attach the populated file to your request. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"b373945c-a708-4dc7-b8f4-3a8b533f21d8"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"2e7f0b6f-5f92-48f6-a908-45d9e9fb62d9"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"8ad381e8-e7c7-48a4-bf54-3e7d8d578679"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"9a3da41d-0092-4bb6-8a84-e2dbb3f9398a"},"content":[{"type":"text","text":"I hereby certify that the information that I have supplied is accurate and that I have read and accept the "},{"type":"text","text":"terms and conditions","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/terms-and-conditions/"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{"120":{"i":{"co":{"cIds":{"119":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"66":{"i":{"co":{"cIds":{"118":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"124":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"123":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"107":{"i":{"co":{"cIds":{"47":["5","1","2","3","4","6"]}}},"o":{"sIds":["8"]},"t":"sh"},"72":{"i":{"co":{"cIds":{"71":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"122":{"i":{"co":{"cIds":{"121":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"115":{"i":{"co":{"cIds":{"114":["1"]}}},"o":{"sIds":["10"]},"t":"sh"},"92":{"i":{"co":{"cIds":{"47":["1","2","3","4","6"]}}},"o":{"sIds":["5"]},"t":"sh"},"125":{"i":{"co":{"cIds":{"121":["2"]}}},"o":{"sIds":["9"]},"t":"sh"}},"sections":{"8":{"name":"Agency","conditions":["107","120","124"]},"4":{"name":"Meter 1","conditions":["120","124"]},"9":{"name":"Multiple changes","conditions":["125"]},"5":{"name":"Meter 1 Details","conditions":["92","120","124"]},"10":{"name":"Additional information question","conditions":["115","125"]},"2":{"name":"Leaseholder Details","conditions":["123"]},"7":{"name":"Meter 3","conditions":["72","66","92","120","124"]},"3":{"name":"Tenant Details","conditions":["124"]},"6":{"name":"Meter 2","conditions":["66","92","120","124"]},"1":{"name":"Property details","conditions":["122"]}},"questions":{"89":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"99":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"87":{"type":"no","label":"UK Telephone Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"109":{"type":"ts","label":"Contact Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"86":{"type":"ts","label":"Correspondence Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"118":{"type":"cd","label":"Add another meter?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"105":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"85":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"119":{"type":"cd","label":"Meter Information","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes - I have meter serial number(s) & meter reading(s)","other":false},{"id":"2","label":"No - I do not have meter serial number(s) & meter reading(s)","other":false}],"questionKey":""},"98":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"93":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"113":{"type":"te","label":"Email Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"34":{"type":"da","label":"Tenancy Start Date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"84":{"type":"ts","label":"Second line of address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"78":{"type":"rt","label":"Additional Information","description":"Please provide us with any additional information you may feel necessary","validation":{"rq":false},"choices":[],"questionKey":""},"121":{"type":"cd","label":"Tenancy changes","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"One change","other":false},{"id":"2","label":"Multiple changes","other":false}],"questionKey":""},"88":{"type":"no","label":"Mobile","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"110":{"type":"tl","label":"Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"104":{"type":"no","label":"Move in Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"90":{"type":"ts","label":"Customer Reference number","description":"","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"33":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"117":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"94":{"type":"no","label":"Move out Meter Reading","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"83":{"type":"ts","label":"Postcode","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"da","label":"Tenancy expected end date if known","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"79":{"type":"ts","label":"Leaseholders Account Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"103":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"5","label":"Heat & Hot Water","other":false}],"questionKey":""},"71":{"type":"cd","label":"Add another meter?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"108":{"type":"ts","label":"Company Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"80":{"type":"ts","label":"First line of address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"106":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"82":{"type":"ts","label":"Town/City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"126":{"type":"at","label":"Please attach the 'multiple tenancy changes' file","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"47":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"5","label":"I do not have any meter serial number(s) or meter reading(s)","other":false},{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"6","label":"Heat & Hot Water","other":false}],"questionKey":""},"111":{"type":"no","label":"Telephone Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"102":{"type":"da","label":"Date of reading","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"97":{"type":"cd","label":"Meter Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Heat","other":false},{"id":"2","label":"Electricity","other":false},{"id":"3","label":"Hot Water","other":false},{"id":"4","label":"Cold Water","other":false},{"id":"5","label":"Heat & Hot Water","other":false}],"questionKey":""},"114":{"type":"cd","label":"Would you like to provide any additional information?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"7db26875-6e4b-4244-9954-6e97cacf765a"},"linkedJiraFields":["customfield_10050"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}