Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome Energy: Help & Support
  1. Welcome Energy: Help & Support
  2. Welcome Energy Support

Welcome Energy Support

Welcome Energy - Help & Support

👇 Connect with us easily online! It's the fastest and most convenient way to get in touch, just select an option below.

☎️ Prefer chatting with a team member? Call 0203 744 9518.

💳 To make online payments, head over to our website: https://welcomeenergy.co.uk/payments or use our automated phone payment service on 0203 744 9518 & select option 1.

Contact Welcome Energy
I'm a Managing Agent, Property Manager, or Housing Association

If you manage a property and have a general query please select this option.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"c5e8b24c7e3f15e0f1e4afa9e3977a1398b654b9_lout","branding":{"id":"1","key":"we","name":"Welcome Energy Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a67fba81-aec0-4c5f-9242-208a133768ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2N2ZiYTgxLWFlYzAtNGM1Zi05MjQyLTIwOGExMzM3NjhhYiI6WyJyZWFkIl19LCJleHAiOjE3Nzk5MTI2MzMsIm5iZiI6MTc3OTkxMjAzM30.UwR9Xd8SemkoVwjWbaUWQjWWdUoljmgYkjucHNw7Ww8&client=783b0f6f-756c-450d-ac51-4cb8fbd705ed&mode=fit","logoId":"a67fba81-aec0-4c5f-9242-208a133768ab","isLogoAvailable":true,"helpCenterTitle":"\uDB40\uDC20","sharedPortalName":"Welcome Energy: Help & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"\uDB40\uDC20","sharedPortalName":"Welcome Energy: Help & Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e1f72","helpCenterTitleColor":"#f2ff00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c9eb2d0-20ec-4b52-9c25-910189fe72ce/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjOWViMmQwLTIwZWMtNGI1Mi05YzI1LTkxMDE4OWZlNzJjZSI6WyJyZWFkIl19LCJleHAiOjE3Nzk5MTI2MzMsIm5iZiI6MTc3OTkxMjAzM30.0TyGZuNTx8P7FMYzznf1Ns417ClFT7IjHTnfTGNmdD0&client=783b0f6f-756c-450d-ac51-4cb8fbd705ed&height=300&mode=fit","bannerMediaApiFileId":"2c9eb2d0-20ec-4b52-9c25-910189fe72ce","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"we","projectId":10000,"serviceDeskId":1,"name":"Welcome Energy Support","description":"<p><b>Welcome Energy - Help &amp; Support</b></p>\n<p>\uD83D\uDC47 Connect with us easily online! It's the fastest and most convenient way to get in touch, just select an option below.</p>\n<p>☎️ Prefer chatting with a team member? Call 0203 744 9518.</p>\n<p>\uD83D\uDCB3 To make online payments, head over to our website: <a href=\"https://welcomeenergy.co.uk/payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://welcomeenergy.co.uk/payments</a> or use our automated phone payment service on 0203 744 9518 &amp; select option 1.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Complaints","descriptionHtml":"","callToAction":"Complaints","introHtml":"<p>To open a new complaint please complete this online form.</p>","icon":10569,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[5],"key":""},{"id":"23","name":"Final Bill Request","descriptionHtml":"","callToAction":"Final Bill Request","introHtml":"<p>Submit final meter readings to generate a final bill</p>","icon":10567,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[4],"key":""},{"id":"4","name":"I am a Resident","descriptionHtml":"","callToAction":"I am a Resident","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10570,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[5],"key":""},{"id":"26","name":"I'm a landlord or managing agent and a tenant is moving","descriptionHtml":"","callToAction":"I'm a landlord or managing agent and a tenant is moving","introHtml":"<p>If you have a tenant that is moving into or out of a property please complete this form.</p>","icon":10574,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[1],"key":""},{"id":"24","name":"I'm a Managing Agent, Property Manager, or Housing Association","descriptionHtml":"","callToAction":"I'm a Managing Agent, Property Manager, or Housing Association","introHtml":"<p>If you manage a property and have a general query please select this option.</p>","icon":10571,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[5],"key":""},{"id":"18","name":"I'm a tenant and I'm moving","descriptionHtml":"","callToAction":"I'm a tenant and I'm moving","introHtml":"<p>For tenants who are moving into or out of a property please complete this form.</p>","icon":10560,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[1],"key":""},{"id":"19","name":"I've Purchased a Property","descriptionHtml":"","callToAction":"I've Purchased a Property","introHtml":"<p>If you have purchased a property, please complete this form.</p>","icon":10563,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"17","name":"I've Sold a Property","descriptionHtml":"","callToAction":"I've Sold a Property","introHtml":"<p>Produce your final bill and help you settle your account.</p>","icon":10566,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"20","name":"Meter Reading Submissions\t","descriptionHtml":"","callToAction":"Meter Reading Submissions\t","introHtml":"<p>Submit your meter readings online, you can also request a new bill to be generated using these readings.</p>","icon":10568,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[4],"key":""},{"id":"21","name":"Request a Refund","descriptionHtml":"","callToAction":"Request a Refund","introHtml":"<p>Need to request a refund? Let us know here.</p>","icon":10573,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[4],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"27","name":"Overdue Payment Reminder","descriptionHtml":"","callToAction":"Overdue Payment Reminder","introHtml":"","icon":10484,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"25","name":"Site Visit","descriptionHtml":"","callToAction":"Site Visit","introHtml":"","icon":10532,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Moving & Property Changes"},{"id":4,"name":"Billing & Meter Readings"},{"id":5,"name":"Contact Welcome Energy"}],"orderMapping":{"4":[23,20,21],"5":[4,24,22],"1":[18,26,19,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTUzMzM1NDYxMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk5MTMyMzMsIm5iZiI6MTc3OTkxMjAzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xTcCLmgDUmREcQfaaW_ssqNK_1e6lYFMyeR-eUUdZuw","targetCollection":"upload-user-collection-533354613","endpointUrl":"https://api.media.atlassian.com","clientId":"783b0f6f-756c-450d-ac51-4cb8fbd705ed","tokenDurationInMins":20}},"reqCreate":{"id":24,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"I'm a Managing Agent, Property Manager, or Housing Association","descriptionHtml":"","callToAction":"I'm a Managing Agent, Property Manager, or Housing Association","intro":"<p>If you manage a property and have a general query please select this option.</p>","instructions":"","icon":10571,"iconUrl":"https://get.help.welcomeenergy.co.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your Reference / Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/24","calendarParams":{"firstDay":0,"date":"2026-05-27T21:00:34+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODNiMGY2Zi03NTZjLTQ1MGQtYWM1MS00Y2I4ZmJkNzA1ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTUzMzM1NDYxMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk5MTMyMzQsIm5iZiI6MTc3OTkxMjAzNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.cwRvMbWoKPPPrrsn_qpaAXH3AcE8PUf85Ha0w-b42Bw","targetCollection":"upload-user-collection-533354613","endpointUrl":"https://api.media.atlassian.com","clientId":"783b0f6f-756c-450d-ac51-4cb8fbd705ed","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":11,"updated":"2026-01-14T11:32:02.040303359Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[24],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"General Query - Business","submit":{"lock":true,"pdf":true},"language":"en-GB","templateFormUuid":"8c0b7ff4-be62-46d9-a603-b5e385ceab47"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"f9648a77-db41-4e35-975d-af157c86b983"},"content":[{"type":"text","text":"This form is for Managing Agents, Property Managers, Housing Associations to contact Welcome Energy. "}]},{"type":"paragraph","attrs":{"localId":"33d9a14b-bc44-4717-847c-e9622dd024a7"},"content":[{"type":"text","text":"If you’re a current or previous resident of a property that Welcome Energy manages the energy billing for please use one of other forms."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"e5c3899b-9693-493b-b47d-7037bf0b9359"},"content":[{"type":"text","text":"New Business Enquires","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"e9086332-5d22-436a-97f8-a42a2ba46bcb"},"content":[{"type":"text","text":"If you’re interested in working with us, have queries surrounding an existing site, or need advice for a current development, please get in touch with Bogdan, our Business Development Manager."}]},{"type":"paragraph","attrs":{"localId":"0ed56ddc-2798-4027-b374-cdcd5601b5e5"},"content":[{"type":"text","text":"Bogdan can be reached on "},{"type":"text","text":"0203 989 9096","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"Bogdan@welcomeenergy.co.uk","marks":[{"type":"link","attrs":{"href":"mailto:Jamie@welcomeenergy.co.uk"}}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"2f11abe5-731d-4984-ae56-b4646bcc73e8"},"content":[{"type":"text","text":"Your Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"4fd21e47-4f50-4eef-b555-33f0de30044e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"7bbd8849-621d-4436-8a99-7b2bf0a09b6a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"9b1588ec-3394-4128-89c6-d799a325b32d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d4b4b6a4-e868-4e40-b93c-a86c71bd6c4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0b7a1f1c-7807-4c1b-b20b-2277ade93346"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","attrs":{"localId":"2d313503-9db3-4dc5-9946-f5d26c14ea3c"},"content":[{"type":"text","text":"Property Address","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"e567f5de-32e8-4a47-ac8f-1580bd2f1f46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"1ee9682b-2706-4f21-8ba2-d4fde0df599e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"58f4825a-1d1d-4c89-8359-3ad75145378b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"75e386bf-253c-4a2d-a56e-5865c8e9e262"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"1b4bc6a3-979e-4f02-b0b8-18fe02b490a5"},"content":[{"type":"text","text":"Query Information","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"a7f7050e-a56f-4c46-9df5-d8e24671cb1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"7a4a5b24-32c9-41c2-82f6-5c2b7f6e183e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7c131762-2945-4389-9e4e-12bd145122fa"},"content":[{"type":"text","text":"I hereby certify that the information that I have supplied is accurate and that I have read and accept the ","marks":[{"type":"strong"}]},{"type":"text","text":"terms and conditions","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/terms-and-conditions/"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]}]}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"no","label":"Mobile Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"40":{"type":"tl","label":"Town/City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"46":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"ts","label":"Customer Number","description":"If this is known and relates to a resident that you manage.","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"32":{"type":"at","label":"Attachments","description":"If you wish to provide any supporting photo's or documents, please upload these here.","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"tl","label":"Post Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"38":{"type":"tl","label":"First line of address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"44":{"type":"no","label":"UK Telephone Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"33":{"type":"rt","label":"Description of query","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"tl","label":"Second line of address","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"8c0b7ff4-be62-46d9-a603-b5e385ceab47"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":11,"updated":"2026-01-14T11:32:02.040303359Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[24],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"General Query - Business","submit":{"lock":true,"pdf":true},"language":"en-GB","templateFormUuid":"8c0b7ff4-be62-46d9-a603-b5e385ceab47"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"f9648a77-db41-4e35-975d-af157c86b983"},"content":[{"type":"text","text":"This form is for Managing Agents, Property Managers, Housing Associations to contact Welcome Energy. "}]},{"type":"paragraph","attrs":{"localId":"33d9a14b-bc44-4717-847c-e9622dd024a7"},"content":[{"type":"text","text":"If you’re a current or previous resident of a property that Welcome Energy manages the energy billing for please use one of other forms."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"e5c3899b-9693-493b-b47d-7037bf0b9359"},"content":[{"type":"text","text":"New Business Enquires","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"e9086332-5d22-436a-97f8-a42a2ba46bcb"},"content":[{"type":"text","text":"If you’re interested in working with us, have queries surrounding an existing site, or need advice for a current development, please get in touch with Bogdan, our Business Development Manager."}]},{"type":"paragraph","attrs":{"localId":"0ed56ddc-2798-4027-b374-cdcd5601b5e5"},"content":[{"type":"text","text":"Bogdan can be reached on "},{"type":"text","text":"0203 989 9096","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"Bogdan@welcomeenergy.co.uk","marks":[{"type":"link","attrs":{"href":"mailto:Jamie@welcomeenergy.co.uk"}}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"2f11abe5-731d-4984-ae56-b4646bcc73e8"},"content":[{"type":"text","text":"Your Details","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"4fd21e47-4f50-4eef-b555-33f0de30044e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"7bbd8849-621d-4436-8a99-7b2bf0a09b6a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"9b1588ec-3394-4128-89c6-d799a325b32d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d4b4b6a4-e868-4e40-b93c-a86c71bd6c4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0b7a1f1c-7807-4c1b-b20b-2277ade93346"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","attrs":{"localId":"2d313503-9db3-4dc5-9946-f5d26c14ea3c"},"content":[{"type":"text","text":"Property Address","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"e567f5de-32e8-4a47-ac8f-1580bd2f1f46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"1ee9682b-2706-4f21-8ba2-d4fde0df599e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"58f4825a-1d1d-4c89-8359-3ad75145378b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"75e386bf-253c-4a2d-a56e-5865c8e9e262"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"1b4bc6a3-979e-4f02-b0b8-18fe02b490a5"},"content":[{"type":"text","text":"Query Information","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"a7f7050e-a56f-4c46-9df5-d8e24671cb1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"7a4a5b24-32c9-41c2-82f6-5c2b7f6e183e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7c131762-2945-4389-9e4e-12bd145122fa"},"content":[{"type":"text","text":"I hereby certify that the information that I have supplied is accurate and that I have read and accept the ","marks":[{"type":"strong"}]},{"type":"text","text":"terms and conditions","marks":[{"type":"link","attrs":{"href":"https://welcomeenergy.co.uk/terms-and-conditions/"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]}]}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"no","label":"Mobile Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"40":{"type":"tl","label":"Town/City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"46":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"ts","label":"Customer Number","description":"If this is known and relates to a resident that you manage.","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"32":{"type":"at","label":"Attachments","description":"If you wish to provide any supporting photo's or documents, please upload these here.","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"tl","label":"Post Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"38":{"type":"tl","label":"First line of address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"44":{"type":"no","label":"UK Telephone Number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"33":{"type":"rt","label":"Description of query","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"tl","label":"Second line of address","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"8c0b7ff4-be62-46d9-a603-b5e385ceab47"},"linkedJiraFields":["customfield_10050"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=welcomeenergy","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c5e8b24c7e3f15e0f1e4afa9e3977a1398b654b9_lout","baseUrl":"https://get.help.welcomeenergy.co.uk/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://welcomeenergy.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"783b0f6f-756c-450d-ac51-4cb8fbd705ed","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5ecdead2c5f54d84b9556c74fc6688f2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://welcomeenergy.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}